- All products except curtains, cushions and custom size rugs are shipped in 24-48 hours
- Free shipping on all orders above Rs. 500
- Free COD available till order value of Rs. 3999
- Curtains & cushion covers - Dispatch in 7-10 working days
- Custom size rugs - Dispatch in 30-45 working days
-You will receive an email and SMS once your order is dispatched
-Please click on the tracking number provided in the shipping confirmation email and SMS to track your orders
Refund/Returns: As a policy we do not provide refund or accept returns on any product sold unless there is a manufacturing defect with the product.
Exchange: We only allow exchange of products only if there is a manufacturing defect or a damage in transit. All our products are handmade with utmost care and love. All product dimensions and materials are mentioned on each product. We do not entertain exchanges for size related issues.
To exchange/refund or return: Please call/message or email us within 48 hours of delivery at +91 93133 62755 or email@example.com with your order number, date of transaction, delivery address and image of the wrongfully delivered or defective item. We will look into the issue and revert back within 48 working hours.
The cost for shipping the product back to us is to be borne by you. When we deliver your corrected product, HOE will take care of the shipping. HOE reserves all rights to inspect the condition of the product before processing exchanges.
Please ensure that the product is in its original condition and packaging. Item(s) which show signs of usage before will not be eligible for returns or exchange.
Cancellation: You can cancel your order any time before the order status is ‘shipped’. To cancel you can write to us at firstname.lastname@example.org with details of your order number.